Category: Management

How to Respond to a Customer Service Complaint

How to Respond to a Customer Service Complaint

I have previously provided a sample hotel complaint letter to help travelers write a respectful complaint about underwhelming service. However, I received a few questions from those who may be on the receiving end of this communication. How do you “handle” a customer who thinks they have been mistreated by your company? If you are […]

November 16, 2010 | 6 Comments More
Complaint Guy

Sample Hotel Complaint Letter

During a recent Hilton Garden Inn stay on business, I had such a bad dry cleaning experience that management needed to be notified. There are a few important points to remember while writing your own complaint letter. Just the Facts – Keep the description of the event(s) factual and include an appropriate degree of detail. […]

October 22, 2010 | 2 Comments More