Archive for November, 2010

How to Respond to a Customer Service Complaint

How to Respond to a Customer Service Complaint

I have previously provided a sample hotel complaint letter to help travelers write a respectful complaint about underwhelming service. However, I received a few questions from those who may be on the receiving end of this communication. How do you “handle” a customer who thinks they have been mistreated by your company? If you are […]

November 16, 2010 | 6 Comments More
People pooling money into a piggy bank

Collective Trust vs. Mutual Fund

An increasing number of employees at large companies might have noticed a type of investment option available in their 401(k) plans which looks like a mutual fund – but it isn’t. These investments, known as collective investment trusts (CIT) or collective trust funds, can be much more profitable than mutual funds with similar strategies. It’s […]

November 14, 2010 | 2 Comments More